Shipping & Returns

THE LOVED DAYS · HERE TO HELP

Every keepsake begins with your memories.

Our photo ornaments are personalized and made to order. Here's what to expect from checkout through delivery, so you can order with confidence.

Production and delivery

After your order and personalized design are received, we arrange production with our printing partner. Production takes place before the package is shipped. Processing times can vary during busy periods, especially around the holidays. Delivery dates supplied by carriers are estimates rather than guarantees.

Shopping for a special date? Please contact us before ordering so we can discuss your deadline. We cannot promise delivery by a particular date unless explicitly confirmed.

Shipping cost

For one of our signature ceramic ornaments shipped within the United States, standard shipping currently starts at $5.89 USD. Your exact shipping options, costs and any applicable taxes are calculated and shown at checkout based on your delivery address and order.

We are currently focused on orders within the United States. If shipping is unavailable to your address at checkout, please get in touch rather than assuming we can deliver there.

Before you place your personalized order

Please check both the front and back previews carefully. Most phone photos are rectangular, while the ornament print area is circular. Enlarging your photo to fill the dotted print area can remove white gaps; keep faces and important details safely inside the edge. Read our photo-fitting tips if you need help.

Changes and cancellations

If you notice a mistake or need to change your shipping address, message us immediately with your order number. We'll do our best to help before production or shipment begins, but changes and cancellations cannot be guaranteed after your order has started processing.

Damaged, defective or incorrect ornaments

If your keepsake arrives broken, misprinted, or different from the order we accepted, please contact us promptly, ideally within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the ornament (and packaging where helpful). We'll review the issue and arrange an appropriate replacement or refund where warranted.

Returns on personalized products

Because each item is made specifically from your submitted photos, we generally cannot accept returns for a change of mind, a photo selection mistake, or a design you approved, except where applicable law provides otherwise. Your statutory consumer rights for defective or misdescribed goods are not limited by this information.

We're here if you need us.

Questions about photo placement, shipping, or an existing order? Visit our Contact page and we'll help.

Information last reviewed November 12, 2026. Shipping prices and available services may change; the options shown at checkout take precedence. Please also review the store's published legal policies.