Frequently Asked Questions
Here to make creating your keepsake simple. If you need help, reach out to us.
Can I use different photos on the front and back?
Yes. Our double-sided ceramic ornament is designed to feature a photo on each side. Choose two different memories or use the same photo twice.
How do I personalize my ornament?
Open the ceramic ornament product page and select Personalize Your Ornament. Add your front and back photographs and review the design before adding it to your cart.
What photos work best?
Use sharp, bright, high-resolution images rather than screenshots when possible. Keep faces and important details away from the edges so they fit comfortably inside the round ornament.
Why are there white edges around my photo?
Most phone photos are rectangular, but our ornament is round. In the personalization editor, select the photo and enlarge it until it fills the full dotted print boundary. Move the image to keep faces and details inside the circle, then preview both sides before placing your order. A small portion near the edge may be cropped during printing.
Can I use family, wedding, baby, or pet photographs?
Absolutely. Your keepsake can celebrate whichever people, pets, and moments are meaningful to you.
What if I need help with my photos?
Send us a message through our contact page before ordering. Tell us what you need help with and we'll respond as soon as we can.
When will my order arrive?
Every ornament is made to order. U.S. standard shipping for one ornament currently starts at $5.89; the final shipping charge is shown at checkout. Production takes place before shipping, and transit estimates aren't guaranteed arrival dates. Message us before ordering if you have a specific deadline.
What if my ornament arrives damaged or misprinted?
Please contact us promptly with your order number and clear photos showing the problem, ideally within 30 days of delivery. We'll review a replacement or refund as appropriate. We cannot generally accept change-of-mind returns on personalized keepsakes, subject to applicable consumer rights.
Are the product photos the ones that will print on my ornament?
No. Our photographs and holiday scenes show sample ideas. Your ornament will be made with the front and back pictures you submit in the personalization tool.
Can I change my personalized design after placing an order?
Because personalized items are made for you, changes may not be possible after an order enters production. Contact us as quickly as possible with your order details if you need assistance.